Privacy policy

Last updated: January 7, 2025

This Privacy Policy describes how Chaos Control Solutions Inc. (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from chaoscontrol.ca (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refers to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised Privacy Policy will be posted on the Site, and the "Last Updated" date will be updated accordingly.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as outlined below. The information we collect and use depends on how you interact with us.

In addition to the specific uses detailed below, we may use the information we collect about you to communicate with you, improve the Services, comply with legal obligations, enforce terms of service, and protect the Services, our rights, and the rights of others.

What Personal Information We Collect

The types of personal information we obtain depend on how you interact with our Site and Services. When we refer to "personal information", we mean information that identifies, relates to, or can be associated with you. The following sections describe the categories of personal information we collect:

Information We Collect Directly from You

When you directly interact with our Services, we may collect the following personal information:

  • Contact details (e.g., name, address, phone number, email)
  • Order information (e.g., billing/shipping addresses, payment confirmation, email address, phone number)
  • Account information (e.g., username, password, security questions)
  • Customer support information (e.g., details you provide when contacting us for assistance)

Some Services may require you to provide certain information. If you choose not to provide it, you may not be able to use or access certain features.

Information We Collect About Your Usage

We may automatically collect information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. This may include:

  • Device information, browser type, and network connection details
  • IP address and activity on the Site

Information We Obtain from Third Parties

We may receive information about you from third parties, including vendors, service providers, and business partners. This can include:

  • Payment processors for fulfilling orders and processing payments
  • Third-party services used for Site functionality, such as Shopify
  • Tracking technologies used by us or third parties for advertising and analytics purposes

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Providing Products and Services: To process payments, fulfill orders, manage your account, and provide related services.
  • Marketing and Advertising: To send you promotional communications and display personalized ads.
  • Security and Fraud Prevention: To protect the Services and detect or prevent fraudulent activities.
  • Communicating with You and Service Improvement: To respond to inquiries, provide customer support, and improve the Services.

Cookies

We use cookies to improve your experience with the Site. For more information about our cookie usage related to Shopify, visit Shopify's Cookie Policy. You can adjust your browser settings to reject or block cookies, but this may limit the functionality of certain Services.

How We Disclose Personal Information

We may disclose your personal information under the following circumstances:

  • To vendors and third parties performing services on our behalf (e.g., payment processing, fulfillment, customer support)
  • To business and marketing partners for advertising and promotional purposes
  • To affiliates within our corporate group
  • In connection with business transactions (e.g., mergers or acquisitions)
  • To comply with legal obligations or to protect the rights of the Services, our rights, and the rights of others

We will not disclose sensitive personal information without your consent.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or security of such sites. Please review their privacy policies separately.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with their personal information, please contact us to request its deletion.

Security and Retention of Your Information

While we implement reasonable security measures, no data transmission or storage method is 100% secure. We recommend that you avoid transmitting sensitive or confidential information through insecure channels.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

Your Rights

Depending on your location, you may have rights over your personal information, including:

  • Right to Access: Request access to personal information we hold about you.
  • Right to Delete: Request deletion of your personal information.
  • Right to Correct: Request correction of inaccurate information.
  • Right of Portability: Request transfer of your personal information.
  • Restriction of Processing: Request to limit processing of your personal information.
  • Withdrawal of Consent: Withdraw consent to process your personal information (if applicable).
  • Appeal: Appeal any decision to decline a request.

You can manage communication preferences or exercise these rights by contacting us directly.

Complaints

If you have concerns about our privacy practices, please contact us. If you are not satisfied with our response, you may lodge a complaint with the relevant data protection authority.

International Users

We may transfer, store, and process your personal information outside of your country. For European users, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at helpcontrolthechaos@gmail.com.