Terms of service
Welcome to Chaos Control Solutions Inc. ("we," "our," "us").
These Terms of Service ("Terms") govern your access to and use of our services, including, but not limited to, organizing, decluttering, downsizing, and deep-cleaning services ("Services"). By engaging our Services, you agree to these Terms. If you are not comfortable with these Terms, feel free to reach out to us for clarification or choose not to use our Services.
These Terms apply to all users of our website, including but not limited to clients, visitors, contractors, and other contributors. By visiting our site and/or engaging our services, you participate in our Services and agree to be bound by these Terms, including any additional terms and conditions referenced or available through hyperlinks on our website.
You can review the most current version of the Terms of Service at any time on this page. We may update, change, or modify these Terms, and your continued use of our Services after such changes constitutes your acceptance of the updated Terms.
Definitions
Client: The individual or entity engaging Chaos Control Solutions Inc. for Services.
Services: All offerings provided by Chaos Control Solutions Inc., including but not limited to organizing, decluttering, downsizing, deep-cleaning, time management consulting, and business systems consulting.
Agreement: The contract formed between Chaos Control Solutions Inc. and the Client upon acceptance of these Terms.
General Conditions
Chaos Control Solutions Inc. reserves the right to refuse service to anyone for any reason, at any time, at its sole discretion.
By engaging with our services, you acknowledge that while we take appropriate measures to protect your personal information, any content you provide may be transmitted over various networks. We use industry-standard security protocols to protect sensitive information, including credit card details, which are always encrypted during transmission. Rest assured, all personal data, including your name, contact information, and any other details shared with us, is securely transferred using encryption and other security measures to protect your privacy.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the services we offer, the use of our services, or access to the services, or any contact on our website through which the services are provided, without express written permission from Chaos Control Solutions Inc.
The headings used in this agreement are for convenience purposes only and do not affect the meaning or interpretation of these Terms.
Accuracy, Completeness, and Timeliness of Information
We strive to provide accurate, complete, and up-to-date information on this site. However, we do not guarantee that the information available is always accurate, complete, or current. The material provided on this site is for general informational purposes only and should not be relied upon as the sole basis for making decisions. You are encouraged to consult primary, more accurate, and timely sources of information when necessary. Any reliance on the content of this site is at your own risk.
This site may include historical information, which is provided for reference only and is not current. While we reserve the right to modify or update the contents of this site at any time, we are under no obligation to do so.
In the event that a client books a service based on outdated or inaccurate information (such as pricing or availability), we will make reasonable efforts to address the situation fairly. If a discrepancy arises, we will communicate with the client promptly and work towards a mutually agreeable solution, which may include honoring the originally quoted pricing or offering an alternative resolution.
You are responsible for monitoring any changes to our site, and we encourage you to confirm all service details directly with us prior to booking.
Client Obligations
To ensure the successful completion of services, the Client agrees to provide access to the property and/or designated areas as scheduled. The Client must be present during services or provide clear instructions if absent. The Client is also responsible for communicating their expectations and specific requirements during consultations and for making decisions regarding their belongings (e.g., items to keep, donate, or discard). Clear guidance should be provided in advance to avoid any confusion during the service.
The Client is fully responsible for ensuring that the spaces where services will be provided are safe, accessible, and free from any hazardous materials or obstacles that could pose a risk to our team or the effectiveness of the services. Unsafe conditions, such as toxic substances, heavy debris, or sharp objects, must be addressed prior to the commencement of work. If our team encounters unsafe conditions that prevent us from proceeding, we reserve the right to pause or delay the service until the issue is resolved. Any additional costs or delays resulting from unsafe or inaccessible spaces will be the responsibility of the Client.
Additionally, the Client agrees to provide current, complete, and accurate information for all bookings and consultations and to promptly update their account and contact details, including email address and payment information, to ensure the successful completion of transactions and communication as needed.
Failure to fulfill these obligations may result in rescheduling fees or delays.
Service Terms, Pricing, and Payment
Prices for our services are subject to change. However, we will notify clients in advance of any price changes that may affect their current services. We reserve the right to modify, refuse, or discontinue any part or all of the services at any time, without prior notice. We shall not be liable to you or any third party for any modifications, price changes, refusals, suspensions, or discontinuances of the services.
For clients located outside Southeastern Ontario, travel and lodging expenses will apply, and these costs will be agreed upon in advance.
Clients will only be charged for materials they choose to keep, such as organizational tools.
A final estimate for services will be provided upfront, based on the scope and details of the requested services. If applicable, a service deposit may be required before work begins. Payment for services is due upon completion, unless otherwise specified in your Agreement. Please note that late payments may incur additional fees.
Cancellation and Rescheduling
Clients may cancel or reschedule Services with at least 48 hours notice without penalty. Cancellations or rescheduling requests made within 48 hours of the scheduled Service will incur a fee of 50% of the estimated Service cost.
Refund Policy
Refunds are not provided for completed services. However, if a client is dissatisfied with the quality of service, Chaos Control Solutions Inc. will make reasonable efforts to address the issue. These efforts may include offering additional service time, a discount on future services, or a credit toward future work. Our goal is to ensure that you are satisfied with the services provided, and we will work with you to resolve any concerns to the best of our ability.
For further details, please refer to the specific terms of our refund policy.
Acceptable Use and Intellectual Property
In addition to other prohibitions outlined in these Terms of Service, you are prohibited from using our services or content for any unlawful purpose, or to solicit others to engage in unlawful acts. You may not violate any international, federal, provincial, or local regulations, laws, or ordinances. Furthermore, you are prohibited from infringing upon or violating the intellectual property rights of Chaos Control Solutions Inc. or any third parties. Specifically, all content, materials, methodologies, tools, and any other intellectual property provided by Chaos Control Solutions Inc. during the course of our services are the exclusive property of Chaos Control Solutions Inc. and may not be reproduced, distributed, or used for commercial purposes without prior written consent.
Clients are granted a non-exclusive, non-transferable license to use the deliverables, such as organizational strategies, design plans, and other materials created specifically for them during the course of the services, solely for their personal or business use. These materials may not be shared, sold, or used for commercial purposes without express written consent from Chaos Control Solutions Inc.
Additionally, you are prohibited from engaging in harassment, abuse, or discrimination based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; submitting false or misleading information; uploading or transmitting viruses or malicious code; collecting or tracking personal information of others; spamming, phishing, or attempting to circumvent the security features of our services.
Clients retain full ownership of all personal and business property that is worked on during the course of the services provided. However, the methodologies, tools, and content used by Chaos Control Solutions Inc. remain our intellectual property. We reserve the right to terminate your use of our services or any related websites if you violate any of these prohibited uses.
Limitations of Liability
Chaos Control Solutions Inc. shall not be held liable for damages resulting from pre-existing conditions, including but not limited to structural issues, pest infestations, water damage, or mold. It is the responsibility of the client to disclose any known issues that may impact the safety or effectiveness of the services provided.
Chaos Control Solutions Inc. is not responsible for any loss, theft, or damage to client property, personal belongings, or business items that may occur during the course of our services, unless such loss or damage is caused by gross negligence on our part. While we take great care in handling your property, we cannot guarantee against accidents or unforeseen circumstances. We encourage clients to remove any valuable or fragile items prior to service and recommend taking necessary precautions to safeguard your belongings during the process.
Privacy and Confidentiality
Chaos Control Solutions Inc. respects client privacy and is committed to safeguarding the confidentiality of all personal and business information shared during Services. We will handle, store, and protect your personal data in compliance with applicable privacy laws. Your information will not be disclosed to third parties without written consent, except as required by law.
For more detailed information on how your data is used, stored, and protected, please refer to our Privacy Policy, which provides further insights on data usage, cookies, and third-party access.
Third-Party Tools and Services
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to offer and sell our products and services to you. By using our website, you also agree to Shopify’s Terms of Service and Privacy Policy, which can be accessed on their official website.
During the course of providing our services, we may recommend third-party services, products, or vendors that we believe could be beneficial to your needs. These recommendations are made in good faith based on our professional experience and knowledge. However, Chaos Control Solutions Inc. does not guarantee or assume responsibility for the performance, quality, or outcomes of any third-party services or products. Any issues or disputes related to third-party services should be addressed directly with the respective provider or vendor.
In addition, we may utilize third-party software, tools, or vendors to assist in delivering our services. While we take care to ensure their reliability, we are not responsible for any issues or complications that arise from their use.
Certain content, products, and services available through our website or services may include materials or links from third parties. These third-party websites are not under our control, and we are not responsible for their content, accuracy, or availability. We do not assume any liability for damages, losses, or harm resulting from the purchase or use of goods, services, or other transactions on third-party websites. We recommend that you carefully review the third-party’s policies and practices before proceeding with any transactions.
Force Majeure
Chaos Control Solutions Inc. will not be held liable for delays or failure to perform services due to events beyond our reasonable control, including but not limited to natural disasters, pandemics, government restrictions, power outages, staffing shortages, transportation disruptions, acts of terrorism, labor strikes, or any other unforeseen circumstances that prevent or hinder the timely delivery of services. In the event of such a delay, Chaos Control Solutions Inc. will make reasonable efforts to notify clients promptly and reschedule or adjust services as necessary.
User Comments, Feedback, and Other Submissions
If, at our request, you send specific submissions (such as contest entries) or, without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials (collectively, "comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, or otherwise use in any medium any comments you forward to us. We are under no obligation to (1) maintain any comments in confidence, (2) pay compensation for any comments, or (3) respond to any comments.
We may, but are not obligated to, monitor, edit, or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or content that violates any third-party intellectual property or these Terms of Service.
You agree that your comments will not violate any rights of third parties, including copyright, trademark, privacy, or other personal or proprietary rights. Additionally, your comments must not contain unlawful, abusive, or obscene material, or any malware, viruses, or other harmful elements that could affect the operation of the Service or related websites.
You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for the comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Errors, Inaccuracies and Omissions
Occasionally, there may be information on our site or within the Service that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information, or cancel orders if any information in the Service or on any related website is found to be inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Indemnification
Under no circumstances shall Chaos Control Solutions Inc., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the services or any products procured using the services, or for any other claim related in any way to your use of the services or any product. This includes, but is not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the services or any content (or product) posted, transmitted, or otherwise made available via the services, even if advised of the possibility of such damages.
Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. By using our services, you agree to release and hold harmless Chaos Control Solutions Inc. and our affiliates from any and all claims or damages.
Additionally, you agree to indemnify, defend, and hold harmless Chaos Control Solutions Inc. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service, any documents incorporated by reference, or your violation of any law or the rights of a third party.
Governing Law
These Terms of Service, along with any separate agreements under which we provide services to you, shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada. Any disputes arising out of or relating to these Terms or the services provided will be subject to the exclusive jurisdiction of the courts of Ontario.
Amendments
Chaos Control Solutions Inc. reserves the right to update, amend, or modify these Terms of Service at any time, at our sole discretion. Any significant changes to these Terms will be communicated to clients. You are responsible for periodically reviewing the most current version of the Terms of Service, which will be available on this page. Continued use of our services or access to our website after the posting of any changes constitutes your acceptance of the revised Terms.
Dispute Resolution
In the event of a dispute arising out of or relating to these Terms of Service or the services provided, the Client agrees to first attempt to resolve the dispute through good faith mediation. Both parties shall make reasonable efforts to engage in mediation with a neutral third-party mediator to reach a mutually acceptable resolution.
If mediation does not result in a satisfactory resolution, the dispute will be resolved through binding arbitration, in accordance with the rules of the Province of Ontario. The arbitration shall take place in the Province of Ontario, and the parties agree to select a mutually agreed-upon arbitrator. In the event that the parties cannot agree on an arbitrator, one will be selected in accordance with the applicable rules.
The decision of the arbitrator shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction. Each party shall bear its own costs and expenses related to the arbitration, unless the arbitrator rules otherwise.
This dispute resolution process is intended to be the exclusive method for resolving disputes under these Terms, and the parties waive any right to file a lawsuit or claim in court, except for the enforcement of an arbitration award. Notwithstanding the foregoing, either party may seek temporary injunctive relief in a court of competent jurisdiction, if necessary to prevent harm before the dispute is resolved through mediation or arbitration.
Severability
If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law. The unenforceable portion shall be severed from these Terms, and such determination shall not affect the validity or enforceability of the remaining provisions of these Terms, which will remain in full force and effect.
Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or by ceasing to use our site.
If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination. In such cases, we may also deny you access to our Services (or any part thereof).
Entire Agreement
The failure of Chaos Control Solutions Inc. to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service, along with any policies or operating rules posted by us on this site or in connection with the Service, constitute the entire agreement and understanding between you and us regarding your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
Contact Information
Questions about the Terms of Service should be sent to us at helpcontrolthechaos@gmail.com.